If you think your account has been hacked or taken over, there are actions you can take to secure your account.
Check your email account for a message from YuVie
If you received an email from YuVie letting you know that your email address was changed, you may be able to undo this by emailing us at email@example.com with information about your account and the email address you used to login before the change occurred.
If additional information was also changed (example: your password), and you're unable to change back your email address, please report the account to us at firstname.lastname@example.org.
Verify your identity
Once you submit your request, you should receive an auto-response email from the Security Team at YuVie asking you to help us verify your identity. You'll be asked for one or both of the following:
A photo of yourself holding a paper with a handwritten code we've provided you.
The email address or phone number you signed up with and the type of device you used at the time of sign up (example: iPhone, Android, iPad, other).
Once you provide information to help us verify your identity, we'll send you specific instructions to recover your account at the secure email address you provided.
If you're still able to log into your YuVie account
If you think your account has been hacked and you're still able to log in, here are some things you can do to help keep your account secure:
If you're having trouble accessing your account, we'd like to hear more about your experience so we can continue to improve our support options.
Contact us at: email@example.com